Open-group places
Cancel at least seven calendar days before the session for a full refund. Cancellation from six days to 48 hours before the start receives a 50% refund or one free move to another date within six months. Fees are non-refundable inside 48 hours and for a no-show, because the place and prepared materials cannot usually be reassigned.
Private clinics
A one-to-one clinic may be moved once without charge when requested at least 24 hours before the start. Later cancellation or non-attendance is non-refundable. If pre-review has begun, the portion reasonably attributable to that completed work may be withheld even when another part is refundable.
Group intensives and deposits
The 30% private-group deposit reserves preparation and facilitator time. It is refundable within three working days of payment unless custom chart preparation has started. After that point, documented work already completed and non-recoverable venue or travel costs are deducted. Cancellation at least 14 days before delivery receives the remaining eligible amount; later cancellation may be rescheduled once, subject to availability.
Our cancellation
If System Porthub cancels and no acceptable replacement date is agreed, we refund all amounts paid for the affected session. If an online session is materially interrupted by our systems, we offer completion on another date or a proportionate refund. A participant’s device, chart subscription, or connection problem does not automatically qualify, though we will make a reasonable effort to arrange a move.
Request and processing
Email contact@system-porthub.world with the booking name, session, date, payment reference, and whether you request cancellation or rescheduling. Eligible refunds are approved within five working days and returned to the original payment method, normally appearing within five to ten further working days depending on the provider.
Purchased third-party materials are deducted only when identified in the written group scope and already non-refundable. Statutory consumer rights and exceptional circumstances required by Philippine law are not limited by this policy.